Free ServiceNow CIS-CSM Exam Questions & Answer from Training Expert PrepAwayPDF [Q18-Q41]

NEW QUESTION 18
What one of the following is optional when creating a Catalog workflow?

NEW QUESTION 19
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

NEW QUESTION 20
Match the business rule to its function in the Self-Service Portal.
Hot Area:

NEW QUESTION 21
Agents and managers cannot create knowledge articles from Community questions.

NEW QUESTION 22
How many active OpenFrame configurations can you have on an instance?

NEW QUESTION 23
From what places in SN can an agent create a case? (Choose three.)

NEW QUESTION 24
Which one is NOT a dependency for the Customer Service Plugin?

NEW QUESTION 25
In the Customer Service Management space, what does the term asset management mean?

NEW QUESTION 26
Which of the following roles cannot update a consumer’s record?

NEW QUESTION 27
What module is used to create Case Record Producers?

NEW QUESTION 28
From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

NEW QUESTION 29
What is required to synchronize fields from a parent to a child case(s)?

NEW QUESTION 30
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

NEW QUESTION 31
Special Handling Notes can apply to which one of the following based on specific attributes?

NEW QUESTION 32
Information in the Case Field ‘Contact’ is copied to which Incident Field?

NEW QUESTION 33
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

NEW QUESTION 34
What are common types of application record data that are imported during a CSM data migration?
(Choose two.)

NEW QUESTION 35
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

NEW QUESTION 36
How many active OpenFrame configurations can you have on an instance?

NEW QUESTION 37
In the Customer Service Management space, what does the term asset management mean?

NEW QUESTION 38
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

NEW QUESTION 39
What is the purpose of a Catalog Item variable?

NEW QUESTION 40
What should be part of the pre-engagement collateral?

NEW QUESTION 41
What role does the Engagement Manager play before the Workshop? (Choose two.)