Latest 820-605 Pass Guaranteed Exam Dumps Certification Sample Questions [Q63-Q82]

NEW QUESTION 63
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

NEW QUESTION 64
Which two actions are critical when communicating with executives? (Choose two.)

NEW QUESTION 65
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

NEW QUESTION 66
Why should a customer’s success be documented?

NEW QUESTION 67
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

NEW QUESTION 68
Refer to the exhibit.

Which action must be taken by Customer Success Manager?

NEW QUESTION 69
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

NEW QUESTION 70
What is the best reason for documenting your customer’s success?

NEW QUESTION 71
Which outcome is the best that a Customer Success Manager ran achieve for a customer?

NEW QUESTION 72
Which of these is included in a success plan?

NEW QUESTION 73
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

NEW QUESTION 74
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

NEW QUESTION 75
Which type of KPI is of the most interest to Customer Success?

NEW QUESTION 76
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

NEW QUESTION 77
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

NEW QUESTION 78
Which two outcomes are expansion opportunities within customer success? (Choose two )

NEW QUESTION 79
Which method is directly associated with evaluating a customer outcome?

NEW QUESTION 80
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

NEW QUESTION 81
What are two barriers of adoption in an organization? (Choose two.)

NEW QUESTION 82
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?