[Jun-2022] Get 100% Real CIS-CSM Exam Questions, Accurate & Verified PrepAwayPDF Dumps in the Real Exam! [Q39-Q58]

Q39. Information in the Case Field ‘Contact’ is copied to which Incident Field?

Q40. Matching rules enhance assignment capability by ____________________.

Q41. Special Handling Notes can apply to which one of the following based on specific attributes?

Q42. What should be part of the pre-engagement collateral?

Q43. Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

Q44. How many outbound email accounts are supported in Customer Service Management?

Q45. From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

Q46. What is required to synchronize fields from a parent to a child case(s)?

Q47. If only one user reports a content for moderation, the content will be hidden.

Q48. Which of the following roles cannot update a consumer’s record?

Q49. In the Customer Service Management space, what does the term asset management mean?

Q50. Which of the following roles cannot update a consumer’s record?

Q51. What are common types of application record data that are imported during a CSM data migration?
(Choose two.)

Q52. What should be emphasized when designing solutions? (Choose three.)

Q53. What do blue circles in the timeline of a case form represent?

Q54. What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Q55. Which of the following are true regarding the Community Portal application? (Choose two.)

Q56. Which of the following are channels? (Choose two.)

Q57. Articles can provide the following: (Choose three.)

Q58. True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :