April 4, 2025

Practice with 500-445 Dumps for CCECE Certified Exam Questions & Answer [Q18-Q42]

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Practice with 500-445 Dumps for CCECE Certified Exam Questions & Answer

REAL 500-445 Exam Questions With 100% Refund Guarantee

Cisco 500-445 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain Chat Operation and Chat Customization
  • Configure ECE for Chat
Topic 2
  • Describe Chat Entry Points
  • ECE Chat Administration
Topic 3
  • Describe ECE Report types
  • Troubleshoot ECE
  • ECE Deployment
Topic 4
  • Prepare PCCE for ECE and Integration
  • Explain ECE Installation process
Topic 5
  • Describe Enterprise Chat and Email Components and Deployment Model
  • Define ECE Best Practices
Topic 6
  • ECE Administration and Configuration
  • Explain ECE Queues
  • Configure ECE

 

NO.18 What are three reasons aliases cannot be deleted? (Choose three.)

 
 
 
 
 
 

NO.19 Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

 
 
 
 

NO.20 Which activities can agents pick and pull?

 
 
 
 

NO.21 What is the messaging server component for 400 agent deployments?

 
 
 
 

NO.22 Which TCP must be opened in the firewall between Services server and Messaging server?

 
 
 
 

NO.23 Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

 
 
 
 
 
 
 
 

NO.24 What is the default value for the email media class set by the installer?

 
 
 
 

NO.25 What are two considerations when installing Web Servers? (Choose two.)

 
 
 
 
 

NO.26 Where is the Script selector in CCE mapped in ECE?

 
 
 
 

NO.27 What are two specifications for reporting templates? (Choose two.)

 
 
 
 
 

NO.28 Which mode must be used for Always On Availability Group clustering?

 
 
 
 

NO.29 What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

 
 
 
 
 
 
 

NO.30 How do chat entry points behave?

 
 
 
 

NO.31 What is the limit of concurrent agents per application server?

 
 
 
 

NO.32 How is Chat Watchdog Interval used?

 
 
 
 

NO.33 What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

 
 
 
 

NO.34 What are three report categories and templates included for ECE reporting? (Choose three.)

 
 
 
 
 
 
 

NO.35 Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

 
 
 
 

NO.36 What is the character limit for passwords when installing Enterprise Chat and Email applications?

 
 
 
 

NO.37 Which items must be configured before agents can reply to emails from customers?

 
 
 
 

NO.38 What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

 
 
 
 

NO.39 Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

 
 
 
 
 

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