Updated Jan 03, 2024 Verified Pass Field-Service-Lightning-Consultant Exam in First Attempt Guaranteed [Q84-Q106]

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Updated Jan 03, 2024 Verified Pass Field-Service-Lightning-Consultant Exam in First Attempt Guaranteed

Free Field-Service-Lightning-Consultant Sample Questions and 100% Cover Real Exam Questions (Updated 303 Questions)

Salesforce Field-Service-Lightning-Consultant exam is designed for individuals who want to showcase their expertise in the implementation and management of the Salesforce Field Service Lightning solution. Salesforce Certified Field Service Lightning Consultant certification is particularly relevant for professionals who work in the field service industry and want to demonstrate their ability to efficiently manage and optimize resources, improve customer satisfaction, and increase overall productivity.

Salesforce Field-Service-Lightning-Consultant certification exam is designed to validate the skills and knowledge of professionals who implement the Salesforce Field Service Lightning solution. Salesforce Certified Field Service Lightning Consultant certification is ideal for those who want to enhance their careers in the field of Salesforce consulting and gain expertise in field service management. Salesforce Certified Field Service Lightning Consultant certification exam assesses the professionals’ knowledge of the Field Service Lightning platform, including its features, tools, and functionalities.

NO.84 A universal container customer is having issues with three containers at the customer’s site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

Add each asset to a separate work order line item. Create a service appointment for the work orders.

Add each asset to a separate child work order. Create a service appointment for the parent work order.

Add each asset to a separate work order line item. Create a service appointment for each line items.

Add each asset to a separate work order. Create a service appointment for each a. work order.

NO.85 When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

Make sure the case entitlement record is being shared with the service resource.

Add work order milestones after the case milestones to the entitlement process.

Ensure the work order entitlement is related to the same process as the case entitlement.

Create a separate entitlement process associated to the work order object.

NO.86 Universal Containers’ (UC)Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimatedversus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article,and then update the “Duration” field on the Work Order Line Item.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

NO.87 Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

A new entitlement process requires selecting entitlement process type.

Milestones for the work orders can be set up from the metadata API

A single milestone can be added to both case and work order entitlement processes.

An entitlement process must be applied to both cases and work order

Milestone of the work orders can be configured in setup.

NO.88 Universal Containers’s Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

The Maintenance Plan for the Account

The Due Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

NO.89 Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)

Select the relevant Work Types for each Resource.

Use Work Types with Required Skills.

Assign the appropriate Skills to Resources.

Create Multiple Work Orders Line Items per service.

NO.90 Which three objects are associated with the work type?
Choose 3 answers

Skills

Products

Article

Service appointment

Resource

NO.91 Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

100 contractors
100 contractors

25 contractors
75 contractors
25 contractors

25 contractors
100 contractors

NO.92 Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

Create 5 Resources with 20 hours available a week.

Create a Resource with 20 hours available a day.

Create 100 Service Appointments with Contractors as Required Resources.

Create a Capacity-based Resource with 100 hours capacity a week.

NO.93 Universal Containers’s Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

The Maintenance Plan for the Account

TheDue Date of the Service Appointment

The Time Slots for Appointment Booking

When Service Resources are available for work

NO.94 An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

Create one service resource and assign the relevant permission set license

Create two skills records and assign them to service resources record

Create two service resource and assign them to the employee

Create one service resource and assign the technician and dispatcher role

NO.95 Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

NO.96 universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?

Set the number of services to drip feed on the service territories

Set the service appointment to dispatch in the field service settings

Enable sharing or dispatch service appointments

Enable drip feed dispatching in field service settings

NO.97 Universal Container’s Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

Service Resource Dashboard

Service Appointment Reports

Street-level Routing

Aerial Routing

NO.98 universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment to assign the work

NO.99 Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Reduced Work Orders per Shift.

Reduced Overtime per Work Order.

Reduced Travel Time per Work Order.

Reduced Absences per Employee.

NO.100 Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Assign Contractor 2 as an excluded Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

NO.101 a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?

Edit the service appointment and add a new service resource.

Create a new service appointment with a different crew.

Use the crew management tool to add service resources to the crew.

Update the service crew on the service appointment’s work type.

NO.102 Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

Configure Status Transitions based on Resource Type.

Limit Status Transition based on Profile.

Allow Status Transitions based on Role.

Block Status Transitions using a Validation Rule.

NO.103 Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

NO.104 Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

Both the primary assets and related assets related lists on the assets object

Only the primary assets related list on the assets object

Both the primary assets and related assets related lists on the work order object

Only the primary assets related list on the work order object

NO.105 The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of Service Territory

Owner of Service Appointment and members of Service Territory

NO.106 A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

Capture signature, update record, sync device, deliver Service Report.

Deliver Service Report, capture signature, update record, sync device.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, sync device, update record, deliver Service Report.

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