Free Nov-2026 UPDATED Microsoft AB-100 Certification Exam Dumps is Online [Q16-Q33]

NO.16 You are designing a Microsoft Copilot Studio agent that uses a custom Microsoft Foundry model to generate responses.
You need to ensure that the agent can securely connect to and invoke the custom model during user interactions.
What should you include in the design?

NO.17 A company plans to deploy a Microsoft Dynamics 365 Contact Center agent.
You need to ensure that the agent can transfer the conversation to a live customer service representative.
Which two components should you include in the solution? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

NO.18 A company has Microsoft 365 Copilot agents.
You need to design a security solution for the agents. The solution must meet the following requirements:
– Identify and mitigate potential risks that relate to AI use.
– Protect AI apps and the sensitive data processed or generated by the
agents.
– Support responsible AI governance by retaining and logging
interactions, detecting policy violations, and investigating incidents.
Which two components should you include in the design? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

NO.19 A company plans to deploy a Microsoft Copilot Studio agent that will analyze historical business data to predict customer behavior.
The data is currently stored in an Azure SQL database, flat files, APIs, and logs.
You need to organize the data into a format that can be used as a knowledge source in Copilot Studio.
What should you include in the solution?

NO.20 Drag and Drop Question
You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2. Each agent must meet the following requirements:
– Each agent must use a standard model.
– Each agent must NOT use generative orchestration.
– Agent1 must support simple and short phrases for a given topic.
– Agent2 must integrate with Microsoft Dynamics 365 Contact Center
voice channel.
You need to recommend language models for the agents.
What should you recommend for each agent? To answer, drag the appropriate language models to the correct agents. Each language model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

NO.21 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
A key stakeholder in your organization is championing the immediate deployment of Microsoft Copilot across all business units. Their primary justification is the belief that AI will automatically generate superior, data-driven decisions starting on day one, irrespective of the current state of organizational data quality or the alignment of existing business processes. You are tasked with providing an accurate assessment of this claim based on industry guidance, particularly Microsoft’s “AI for Business” principles.
Based on Microsoft’s “AI for Business” guidance, can you confidently state that deploying AI tools like Copilot will lead to better decisions with having a foundation of quality business data and well- defined, aligned workflows first?

NO.22 Case Study 2 – Contoso, Ltd
Overview
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance.
Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements
AI Adoption
The following executives will have specific responsibilities in the overall AI adoption:
– Chief Technology Officer (CTO): Select one Dynamics 365 Finance,
Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt
AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
– Chief Information Officer (CIO): Ensure that appropriate security
labels are assigned to the data used by the AI agents.
– Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
– Chief Information Security Officer (CISO): Discover and inventory AI
resources for auditing.
– Chief Executive Officer (CEO): Ensure that all solutions adhere to
industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company’s research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
Contoso has identified the following custom AI agent requirements:
– The custom AI agent will use data from Dynamics 365 Supply Chain
Management to answer questions for the manufacturing team as a low-code solution.
– The custom AI agent will be accessible from within Microsoft Teams.
– The custom AI agent must be designed to eventually connect to other
agents that can be selected based on their description.
– The topics used in the custom AI agent will be selected based NOT on
a trigger phrase, but on a description of the purpose of the query, to
make the interactions more conversational.
– The custom AI agent must be able to answer questions about product
specifications by using existing technologies. The product
specifications are maintained by the R&D department.
– The custom AI agent must be integrated with and accessible from
Dynamics 365 Supply Chain Management.
– The custom AI agent must be able to use Dynamics 365 Supply Chain
Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
– The CISO will audit all the AI solutions monthly for compliance and
security.
– The CFO will analyze all the AI solutions quarterly to compare the
estimated ROI against actual measured efficiencies and adoption. The
CFO will use the Copilot Studio agent usage estimator to perform this
analysis.
– The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
– The CTO wants to track user feedback on the quality of the AI agent
responses during user interactions with the agents. Consistently poor
feedback will trigger an escalated reengineering discussion.
– The CEO wants a quarterly assessment of all the required metrics for
their specific responsibilities. The tools used for the assessments
must be Microsoft-recommended and must verify reliability,
interpretability, fairness, and compliance.
– The CFO wants to identify how many interactions with the AI agents
are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
What should you configure for the custom AI agent?

NO.23 Scenario: A development team is building a complex, multi-step agent using the Microsoft Agent Framework. This agent needs to receive a high-level user request, break it down into the required sequence of internal API calls and knowledge base, and manage the execution flow of these steps to achieve the final outcome.
Within the Agentic Core, which specific sub-component is primarily responsible for analyzing the user’s intent, determining the optimal sequence of required tools/APIs and data sources (RAG), and managing the logical execution flow of these steps?

NO.24 Hotspot Question
A company has a Microsoft 365 E5 subscription and uses Microsoft Copilot Studio.
The company has a Microsoft SharePoint Online library that contains 10,000 policy PDFs from various departments. The library contains a populated column named Department for each PDF.
You need to design a Copilot Studio agent that will use the SharePoint library as a knowledge source. The solution must meet the following requirements:
– Enable the agent to answer user questions about company policies.
– Ensure that the agent can identify which departments and policies are connected.
What should you include in the design for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

NO.25 What should you configure for the custom Al agent?

NO.26 Case Study 2 – Contoso, Ltd
Overview
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance.
Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements
AI Adoption
The following executives will have specific responsibilities in the overall AI adoption:
– Chief Technology Officer (CTO): Select one Dynamics 365 Finance,
Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt
AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
– Chief Information Officer (CIO): Ensure that appropriate security
labels are assigned to the data used by the AI agents.
– Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
– Chief Information Security Officer (CISO): Discover and inventory AI
resources for auditing.
– Chief Executive Officer (CEO): Ensure that all solutions adhere to
industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company’s research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
Contoso has identified the following custom AI agent requirements:
– The custom AI agent will use data from Dynamics 365 Supply Chain
Management to answer questions for the manufacturing team as a low-code solution.
– The custom AI agent will be accessible from within Microsoft Teams.
– The custom AI agent must be designed to eventually connect to other
agents that can be selected based on their description.
– The topics used in the custom AI agent will be selected based NOT on
a trigger phrase, but on a description of the purpose of the query, to
make the interactions more conversational.
– The custom AI agent must be able to answer questions about product
specifications by using existing technologies. The product
specifications are maintained by the R&D department.
– The custom AI agent must be integrated with and accessible from
Dynamics 365 Supply Chain Management.
– The custom AI agent must be able to use Dynamics 365 Supply Chain
Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
– The CISO will audit all the AI solutions monthly for compliance and
security.
– The CFO will analyze all the AI solutions quarterly to compare the
estimated ROI against actual measured efficiencies and adoption. The
CFO will use the Copilot Studio agent usage estimator to perform this
analysis.
– The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
– The CTO wants to track user feedback on the quality of the AI agent
responses during user interactions with the agents. Consistently poor
feedback will trigger an escalated reengineering discussion.
– The CEO wants a quarterly assessment of all the required metrics for
their specific responsibilities. The tools used for the assessments
must be Microsoft-recommended and must verify reliability,
interpretability, fairness, and compliance.
– The CFO wants to identify how many interactions with the AI agents
are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
What should you recommend to assist the CEO with their specific responsibilities?

NO.27 A company uses Microsoft 365 and Dynamics 365.
You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data.
Solution: You recommend a Microsoft 365 Copilot agent template.
Does this meet the goal?

NO.28 A company has an ecommerce support portal that uses Microsoft Dataverse.
You are designing a Microsoft Copilot Studio agent for the portal. The agent must meet the following requirements:
* Respond with a default help message when the user input is unclear.
* Initiate external processes, such as retrieving the order status, when users make specific requests.
Generative orchestration will be enabled for the solution. You need to recommend a feature for each requirement.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

NO.29 A retail company plans to deploy Microsoft Copilot Studio agents to support:
– Microsoft Dynamics 365 Commerce scenarios.
– A Microsoft Power Apps inventory management solution.
You need to recommend a solution to organize product catalog data as a consistent source for multiple AI systems.
What should you recommend?

NO.30 Scenario: A cybersecurity leader is reviewing the organization’s strategy for integrating Artificial Intelligence, recognizing both the immense potential and the inherent risks. They are particularly interested in Microsoft’s recommended comprehensive approach to security in the age of AI.
According to Microsoft’s “dual approach to AI for security,” which two key priorities must organizations address simultaneously to build a robust security posture in an AI-driven environment?

NO.31 A company extends Copilot in Microsoft Dynamics 365 Customer Service.
You need to recommend an automated application lifecycle management (ALM) process so that the Copilot components can be safely developed, tested, and promoted to production.
Which two actions should you include in the ALM process? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

NO.32 A company has a Microsoft Foundry agent that summarizes customer feedback and recommends products to customers. The agent references data from multiple knowledge sources.
Users report that the agent response time is slow.
Telemetry data shows that the agent frequently reaches its token usage limit You need to recommend a solution to reduce token usage without degrading the quality of the generated responses.
What should you recommend?

NO.33 A company has Microsoft Foundry agents that generate responses by using Azure OpenAI resources. The agents are deployed to both the United States and Europe.
A company mandate states that the agents and their grounding data must adhere to data residency and movement regulations.
You need to recommend a governance solution for the agents.
What should you include in the recommendation?