September 23, 2026

Download 220-1202 Dumps (2026) – Free PDF Exam Demo [Q238-Q256]

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Download 220-1202 Dumps (2026) – Free PDF Exam Demo

Enhance your career with 220-1202 PDF Dumps – True CompTIA Exam Questions

CompTIA 220-1202 Exam Syllabus Topics:

Section Weight Objectives
Topic 1: Operating Systems 28% – Windows installation, configuration, and management

  • 1. File systems, partitions, and storage management
    • 2. Windows 10/11 features and settings
      • 3. Device drivers and system updates
        • 4. Command-line tools and scripting

          – macOS, Linux, and Chrome OS basics

          • 1. Command-line operations
            • 2. System configuration and maintenance
              • 3. Installation and navigation

                – Mobile operating systems

                • 1. Android and iOS configuration
                  • 2. App installation and security settings
                    • 3. Mobile device management
                      Topic 2: Operational Procedures 21% – Communication and professionalism

                      • 1. SLA management
                        • 2. Incident reporting
                          • 3. Customer service techniques

                            – Safety and compliance

                            • 1. Privacy and regulatory compliance
                              • 2. Environmental controls
                                • 3. Workplace safety procedures

                                  – IT service management

                                  • 1. Backup and recovery processes
                                    • 2. Disaster recovery planning
                                      • 3. Documentation and change management
                                        Topic 3: Security 28% – Network and application security

                                        • 1. Encryption technologies
                                          • 2. Wireless security protocols
                                            • 3. Firewalls and security appliances

                                              – Threats and mitigation

                                              • 1. Malware types and removal
                                                • 2. Social engineering prevention
                                                  • 3. Data protection and disposal

                                                    – Security fundamentals

                                                    • 1. Zero Trust concepts
                                                      • 2. Permissions and access control
                                                        • 3. Authentication and authorization
                                                          Topic 4: Software Troubleshooting 23% – Mobile device troubleshooting

                                                          • 1. App and OS update failures
                                                            • 2. Performance and battery problems
                                                              • 3. Connectivity and synchronization issues

                                                                – Application and security troubleshooting

                                                                • 1. Application crashes and errors
                                                                  • 2. Installation and compatibility problems
                                                                    • 3. Security-related issues and fixes

                                                                      – Operating system issues

                                                                      • 1. Boot errors and startup problems
                                                                        • 2. System crashes and performance issues
                                                                          • 3. Update and driver failures

                                                                             

                                                                            Q238. A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue in the office. The user saw an error notification but dismissed it. Which of the following should a technician do to determine the root cause?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q239. An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q240. A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q241. Performance on a user’s smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q242. A user receives a push notification to approve or deny a log-in request when using MFA. Which of the following describes this security measure?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q243. After using a third-party disk optimization software package, a technician restarts a laptop and receives the message “No operating system found.” The technician verifies that the BIOS properly recognizes the SSD.
                                                                            Which of the following should the technician do next?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q244. A company wants to prevent unauthorized physical access to its mobile devices. Which of the following should the company do? (Choose two.)

                                                                             
                                                                             
                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q245. A user’s new smartphone is not staying charged throughout the day. The smartphone charges fully every night. Which of the following should a technician review first to troubleshoot the issue?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q246. An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q247. Which of the following macOS features is most likely to use Bluetooth?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q248. A help desk technician recently installed an SSH client on a workstation in order to access remote servers.
                                                                            What does this enable?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q249. Which of the following is most important for protecting intellectual property from being shared on social media platforms?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q250. A technician is reviewing an organization’s current incident management policy. The organization uses a third- party vendor to protect the organization’s assets with multiple tools. Which of the following service types is the organization using?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q251. Which of the following would an administrator most likely use to automate a repetitive task via a Linux command line?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q252. While working from home, the Chief Financial Officer (CFO) needs to open reports from accounting software. When the application opens, the CFO sees the error “unable to connect to database.” Which of the following should the CFO do first?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q253. A technician must update a user’s laptop to the latest OS. After multiple failed attempts, the technician confirms that the laptop is connected to Wi-Fi and supports the latest update. Which of the following should the technician do next to resolve the issue?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q254. Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q255. A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

                                                                             
                                                                             
                                                                             
                                                                             

                                                                            Q256. After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

                                                                             
                                                                             
                                                                             
                                                                             

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                                                                            Related Links: www.stes.tyc.edu.tw myportal.utt.edu.tt www.stes.tyc.edu.tw www.stes.tyc.edu.tw myportal.utt.edu.tt www.stes.tyc.edu.tw

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