Exam Dumps 1Z0-1038-21 Practice Free Latest Oracle Practice Tests [Q33-Q49]

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Exam Dumps 1Z0-1038-21 Practice Free Latest Oracle Practice Tests

1Z0-1038-21 Exam Questions | Real 1Z0-1038-21 Practice Dumps

Q33. Which three functions are not part of the math group of functions?

lower

to_number

rand

round

power

floor

length

bitand

ceiling

truncate

Q34. Which two statements are true about linking products, categories, and dispositions?

Product-category linkingrestricts customers from searching on the Customer Portal.

A leaf product’s links are inherited from its parent product.

Links can be created only between the parent levels of products, categories, and dispositions.

Product-category linking is independent of product-disposition linking.

Links can be automatically created to categories and dispositions based on answers an incidents.

Q35. A customer is trying to import guides and a definition file from another interface and receives an error: “The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.

Make sure guided assistance is enabled in another interface.

Make sure the guide definition file does not include anyhash value while importing it.

Increase the maximum number of response nodes in the configuration.

Q36. Which three statements are true about headers of custom process models?

They list only the events that are supported by the code implementation.

They contain all possible events with the objects.

The/QDntain the version number of the Connect Common Object Model.

The header section needs to be uncommented during testing.

Theycontain the version number of the PHP script.

They contain standard objects only.

The header section is always commented.

Q37. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

Transactional survey in rules

Broadcast survey

Polling survey

Website link survey

Q38. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the “Ask a Question” form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

Workspace

Load

Set Fields

Entry Point

Decision

Return

Q39. Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exportedmanually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge baseis updated.

Q40. Which four statements are true about incident rules?

A catch-all rulehas no impact on incident rules.

All incident rules should have an action to transit from the initial state to another state.

Incident rules should have a minimum of two rule states.

Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

Incident rules should have one rule state.

A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

A catch-all escalation action has no impact on incident rules.

Q41. Which two are non-CRUD operations?

CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

Q42. In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

Removing fields in the workspaces

Placing objects on different tabs and splitting the loading across multiple tabs

Utilizing workflows and splitting functionality into more than one workspace

Creating multiple workspaces per business function and assigning to different profiles

Q43. Which three elements are available for workflow design on the Insert ribbon?

Decision

Terminate

Return

Set Fields

Restart

Q44. Which statement is true about the JavaScript API?

It cannot be used in Custom Object workspaces.

It is available when you use the Connect Common Object Model CCOM for API operations.

It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

It comes with in-built exception handling.

Q45. Which five actions should you performto configure advanced routing?

Configure collaboration with external users who are not agent desktop users.

Add product and category fields to the Live Help page of the Customer Portal.

Create and activate a rule to route incidents to the advanced routing incident queue.

Add Access Control to a navigation set.

Define products and categories.

Assign guided assistance permission to a profile.

Assign advanced routing permissions to a profile.

Create an advanced routing incident queue.

Q46. Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

Use an Incident Business rule to fire a named event and populate the standard text into the message thread.

Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.

Create a named event to file each end point of the guide.

Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.

Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

Q47. Examine these functions:
f1- apply() f2 – setup(), f3 – validate(), f4 – cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

f2, f5, f3, f1, f4

f1, f2, f5, f3, f4

f5, f2, f3, f4, f1

f2, f5, f1, f3, f4

f1, f2, f4, f3, f5

Q48. Which two statements are true about chat surveys?

You can create a chat rule to pop up a transactional survey at the end of a chatsession.

You can create a chat rule to email a transactional survey to a customer after a chat session.

You can send a chat survey only while a customer is on the chat.

You cannot link customer data back to the chat that is submitted.

Q49. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Because the system default is 15 minutes, it cannot be changed.

You can change the default value to 60 minutes by using File > Options > Session Expiration.

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