(Apr-2025) GCP-GCX Exam Dumps Contains FREE Real Quesions from the Actual Exam [Q27-Q50]

NEW QUESTION 27
Which of the following Edge feature contains the built-in remote survivability mode?

NEW QUESTION 28
Which of the following Edge features provides client and server-side call matching?

NEW QUESTION 29
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

NEW QUESTION 30
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

NEW QUESTION 31
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

NEW QUESTION 32
If you have not configured an email address to report issues to, Genesys Cloud CX:

NEW QUESTION 33
Instant messaging costs are significantly less than long-distance phone conversations.

NEW QUESTION 34
Select the correct Telephony Connection Options from the list:
Choose 3 answers

NEW QUESTION 35
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

NEW QUESTION 36
You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

NEW QUESTION 37
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

NEW QUESTION 38
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

NEW QUESTION 39
You cannot add variables to a script.

NEW QUESTION 40
Which view displays current metrics and information about queues if you have a membership?

NEW QUESTION 41
Which of the following is NOT a feature of Genesys Cloud CX contact center?

NEW QUESTION 42
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

NEW QUESTION 43
Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

NEW QUESTION 44
Where are Genesys Cloud CX call recordings stored by default?

NEW QUESTION 45
Number plan determines how many and which digits are necessary for call routing.

NEW QUESTION 46
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

NEW QUESTION 47
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

NEW QUESTION 48
Which of the following types of interactions can be configured for Recording Policies?

NEW QUESTION 49
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

NEW QUESTION 50
WebRTC phones require all hardware and software to be properly installed.