Latest Field-Service-Consultant Pass Guaranteed Exam Dumps with Accurate & Updated Questions [Q93-Q113]

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Latest Field-Service-Consultant Pass Guaranteed Exam Dumps with Accurate & Updated Questions

Field-Service-Consultant Exam Brain Dumps – Study Notes and Theory

NO.93 Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

Assign a Preferred status Resource Preference to the Account.

Configure an account preference on the Service Resource record.

Designate a Skill-based resource to the Work Order.

Include the Required Resource work type in Scheduling Policies.

NO.94 Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO’s consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

FSL Agent Permissions

FSL Dispatcher Permissions

FSL Admin Permissions

FSL Resource Permissions

NO.95 An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

Maintenance Plan

Product Item

Entitlement Plan

Assets

NO.96 universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

Create a work rule with two required skills

Create a two-service crew

Create a crew with two technicians

Create two service appointment

NO.97 Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

Create a Work Type to automatically create relevant line items for each Asset.

NO.98 Northern Trail Outfitters is expanding globally Into 16 new countries and wants to start localizing their email content to speak to subscribers in their own language. They want to do this as efficiently as possible and are anticipating growth into other locales In the near future.
Which two options could be recommended?
Choose 2 answers

Leverage enhanced dynamic content blocks within Content Builder to create language-specific emails.

Leverage Content Builder to create email templates for each individual language and populate the templates via the UI.

Leverage personalization strings within the email template to pull in language-specific content.

Leverage AMPscript within an email template to lookup subscriber language and personalize the email based on the value.

NO.99 The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

Global optimization doesn’t reschedule appointments that have rule violations.

The optimizer uses a scheduling policy different from what is used on the dispatch console.

The territory of the resources was not included in the global optimization request.

There are no service resources available with the required skill levels.

NO.100 Universal Container’s Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

Service Resource Dashboard

Service Appointment Reports

Street-level Routing

Aerial Routing

NO.101 Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

Create Multiple Work Orders Line Items per service.

Select the relevant Work Types for each Resource.

Assign the appropriate Skills to Resources.

Use Work Types with required Skills.

NO.102 A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Cannot Complete”.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as “Cancelled.”

NO.103 Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

NO.104 Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

NO.105 time sheet entries can be associated to which two objects? Choose 2 answer

Work order line item

assigned resources

Service resource

Work order

NO.106 Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements

Set frequency to 1 month; generation time frame 0; Check auto generate work order

Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

Set frequency to 1 month; generation time frame 12; uncheck auto generate work order

Set frequency to 1 month; generation time frame 12; Check auto generate work orderc

NO.107 Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

Modify the user’s Profile.

Update Public Group membership.

Assign a Field Service Mobile License to the user.

Modify the user record.

NO.108 A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

Emergency

High Intensity

Soft Boundaries

Customer First

NO.109 Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

Create an apex trigger.

Build a workflow rule.

Configure an auto dispatch schedule job.

Enable drip feed dispatch.

NO.110 A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?

Create a map polygon of the affected area to select service appointments for rescheduling.

Create a report to identify service appointments in the area and notify service resources.

Push reschedule notifications to service resources using the field service lightning mobile app.

Configure a new scheduling policy to change service appointments.

NO.111 Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.
How could they accomplish this’

Check the “Include Replies as Attachments” box in the RMM settings.

Use RMM dynamic content blocks to render the email reply body.

Query the RMM data view for the reply body and reference it from a data extension.

Use RMM personalization strings to render the email reply body.

NO.112 Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer’s requirement?

Utilize a Work Order related list on Asset.

Utilize a custom “Installation Date” field on Asset.

Utilize Field History Tracking on Asset.

Utilize the standard “Installation Date” field on Asset.

NO.113 Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.