Updated Mar-2022 3313 Exam Practice Test Questions [Q39-Q53]

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Updated Mar-2022 3313 Exam Practice Test Questions

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Avaya 3313 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain how to perform upgrades to a SIP enabled Avaya Aura Contact Center
Topic 2	Describe component relationships and interactions in a SIP-based AACC solution

NO.39 Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)

Citrix XEN Server

VMware ESXi 5.x

Microsoft Hyper-V

VMware ESXi 4.x

NO.40 While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

Contacts %Abandoned

Contacts Redirected

Contacts Answered

Contacts Offered

NO.41 You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?

Manager Administration > User accounts

CCMA > User agent

CCMA > User Logins

Manager Administration configuration > CCMA User Migration

NO.42 Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

XenSecure Xen 3.1.2

Microsoft Hyper-V

VMWare vSphere 4.0

Microsoft Virtual Server

VMWare vSphere 3.0

NO.43 A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as “Assigned”.
What has caused this condition?

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

The Domain User Name has already been mapped to an existing CCT agent.

NO.44 You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)

CONTACTCENTERSRV01

CTSRV01

CONTACTCTRSRV01

01CTCTRSRV

CTCTR SRV01

NO.45 Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)

AAMS Sip message logs

CCMS_ASM

CCMS_SGM_SipMessages

11S Access logs

NO.46 The Avaya Grep SipSequence.html report is generated from a call’s SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

CSTA/TR87 Call ID

AACC CDN
C .Avaya Aura Media server (AAMS) addresses

Customer telephone number

NO.47 You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?

Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

Copy all Service Pack files to D:AvayaservicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.

Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

NO.48 Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

All SIP signaling and RTP streams will go to the Active server.

The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

All SIP signalingand RTP streams will go to the active and standby server.

NO.49 While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?

Create a ZIP archive of all files in D:AvayaLogsCCT.

The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

Run the log Archive utility on the CCT and click the “Schedule An hive” button on the tab. When the schedule completes, the archive will be available in the configured archive lot

Run the Log Archiver utility on the CCT server and click the “Archive AM Files Now” button on Settings tab. The archive will be available in the configured archive location.

NO.50 At an elevated level, engineers have designed the architecture ol SH’ around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?

SIP Server

SIP Gateway

User Agent

SIP Gateway Manager

Back to-Back User Ag

NO.51 Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

rtrtrace

mCast.exe

icertdtrace

mRcv.exe

Explanation
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.
https://downloads.avaya.com/css/P8/documents/100093298

NO.52 A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

The call is disconnected and you must refresh the real-time Display Report.

The call is remove from the utility and from the real -time Display report.

The call is removed from the utility but will remain on the Real-Time Display Report.

The call is removed from the Real-Time Display Report and the call is disconnected.

NO.53 The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

AAMS SIP message logs

Network SIP message logs

CCMS_ASM message logs

CCMS SIP message logs

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