Easily To Pass New ITILFNDv5 Verified & Correct Answers [Oct 29, 2026 [Q74-Q93]

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Easily To Pass New ITILFNDv5 Verified & Correct Answers [Oct 29, 2026

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	– Value Streams and Processes – Partners and Suppliers – Organizations and People – Information and Technology
ITIL Service Value System (SVS)	– Guiding Principles – Service Value Chain – Governance – Continual Improvement
Key Concepts of Service Management	– Organizations, Service Providers, Service Consumers – Value and Value Co-Creation – Products and Services
ITIL Management Practices	– General Management Practices Overview – Service Management Practices Overview – Technical Management Practices Overview

Q74. Which BEST describes the relationship between digital services and digital products?

Digital products are always based on digital services

Digital services are always based on digital products

Digital services and digital products exist independently

Digital products are service actions performed by providers

Q75. What is the PRIMARY purpose of the ‘acquire’ activity?

Resolve incidents and fulfil recovery procedures

Secure and allocate necessary resources efficiently

Provide services and manage user onboarding

Create functional prototypes for testing

Q76. What is the MAIN purpose of using feedback throughout improvement iterations?

To confirm that all stakeholder opinions are in agreement

To ensure that improvement actions remain relevant and effective in changing circumstances

To prevent the need for further adjustments once work has started

To avoid changes in project priorities during implementation

Q77. What refers to a detailed document outlining the requirements and characteristics of a product?

Change request

Service request

Product prototype

Product specification

Q78. Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

Product specification

Service level agreement

Product and service roadmaps

Service level requirements

Q79. The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

Monitor

Evaluate

Direct

Engage stakeholders

Q80. What is the MAIN purpose of the ‘discover’ activity?

To develop and test digital productsTo develop and test digital products

To secure and allocate resources efficiently

To align product capabilities with consumer needs and strategy

To maintain and monitor digital products

Q81. How does ITIL describe the way the Guiding Principles should be applied together?

They should be applied one at a time in a fixed sequence

They replace the need for governance and management practices

They should be applied independent of each other

They should be used collectively and balanced based on the situation

Q82. Which is an activity of the ‘problem management’ practice?

Restoration of normal service operation as quickly as possible

Prioritization of problems based on the risk that they pose

Authorization of changes to resolve the cause of problems

Resolution of incidents in a time that meets customer expectations

Q83. How do service providers contribute to the creation of service value for consumers?

They reduce risks and provide resources through specialization

They eliminate the need for consumers to use any resources

They replace consumers’ responsibilities with their own services

They determine the financial outcomes for consumers directly

Q84. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

Value streams and processes

Information and technology

Organizations and people

Partners and suppliers

Q85. What is a problem?

An unplanned service interruption

Root cause of one or more incidents

A service access request from users

An incident that impacts critical services

Q86. Which lifecycle activity is focused on creating prototypes and specifications?

Design

Deliver

Support

Transition

Q87. Which BEST explains why an organization might choose to engage external suppliers?

To maintain greater control and visibility over service delivery

To minimize reliance on third-party providers

To remove the need for oversight, governance, and internal management

To obtain capabilities that are difficult to develop internally

Q88. Why are management practices important for value chain activities?

They define the organization’s purpose and strategy

They enable value chain activities by providing the required capabilities

They ensure activities are performed in a fixed order

They replace value chain activities with standardized processes

Q89. What is continuous integration?

Automatically releasing every code change into production

Regularly merging code into a central repository with automated builds and tests

The ability to track and evaluate service value

A method of ensuring ultra-scalable systems through operations engineering

Q90. Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

Think and work holistically

Focus on value

Keep it simple and practical

Progress iteratively with feedback

Q91. What BEST describes an event?

A request from a user for a normal service action

A sudden unplanned event causing great damage

Any change of state that has significance for the management of a service

The addition or removal of anything that could have a direct or indirect effect on services

Q92. How do ITIL practice guides benefit organizations managing digital products and services?

By prescribing mandatory tools and technologies for service management

By separating product management guidance from service management guidance

By supporting organizations in developing product and service management capabilities

By defining a fixed maturity level that organizations must achieve

Q93. How does an enabling value stream contribute to value creation?

By supporting the effective operation of core value streams

By replacing the need for core value streams

By defining customer outcomes and service expectations

By acting as the primary interface with service consumers

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Easily To Pass New ITILFNDv5 Verified & Correct Answers [Oct 29, 2026 [Q74-Q93]

Peoplecert ITILFNDv5 Exam Syllabus Topics:

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