BEST Verified Peoplecert ITIL-4-DITS Exam Questions (2026) [Q27-Q49]

NO.27 An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization’s strategy focus on?

NO.28 How frequently should an organization generate and manage its strategy?

NO.29 An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization’s attitude to risk does not match their digital strategy Which other area should be assessed?

NO.30 A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

NO.31 Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

NO.32 Which statement is CORRECT about risk management in digital organizations?

NO.33 Which describes digital technology?

NO.34 Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for “return on Investment’ (ROI)?

NO.35 Which is a leadership skill that relates to having a digital mindset?

NO.36 An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

NO.37 An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

NO.38 An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?

NO.39 An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.
How could this help the organization become more competitive?

NO.40 Which is the BEST description of digital business?

NO.41 Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

NO.42 Which is an example of industry disruption?

NO.43 An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

NO.44 An organization is planning to provide existing services to a new market. The demand for the organization’s services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?

NO.45 An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?

NO.46 Which describes business strategy?

NO.47 An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

NO.48 A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

NO.49 Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for “return on Investment’ (ROI)?